Our award-winning support is provided as part of a customer’s maintenance contract. Customer support operates to BSI ISO 9001 : 2008 quality accredited processes and our dedicated support teams are based in the UK, at our Peterborough offices.
Currently we are resolving over 90% of all support calls within 30 minutes.
PSF Advantage Support – This is a unique, premier customer service experience, providing financial and operational advice and guidance. Your staff can gain advice and guidance on the use, operation or administration of your system. Designed as an additional service to complement both the training and helpdesk services, PSF Advantage is ideal for new sites or new members of staff as it will help to increase employee productivity and maximise a speedy return on your investment.
The PS Financials Project Management Team are responsible for ensuring that all aspects of your project are planned and executed in a manner that will lead to meeting the implementation goals within the established time frame and budget to a high degree of customer satisfaction.
The Project Manager has a thorough understanding of the PS Financials applications and the related technologies, but is not typically involved in the actual configuration and customization process. Rather, the Project Manager ensures that the technicians and application consultants are successfully executing on the established project plan. They will work closely with the Customer Project Manager to ensure successful completion of the implementation or upgrade.
We develop a project cost and activity matrix, to provide a firm basis from which to manage the project and ensures that there is no scope creep. A comprehensive breakdown of costs and activities provides the detail required to manage the project budget.
The PSF CLOUD service is a cost effective approach to technology and resources rather than making large, upfront capital investments in hardware or software. PSF CLOUD enables you to protect yourself from spiralling IT support costs, energy costs, hardware repairs and maintenance with predictable monthly costs.
You will be able to free up spare office space and also aid your organisation’s ‘green’ credentials. Using the PSF CLOUD service, you can seamlessly access files and applications from wherever you are based, as long as you have an internet connection.
Due to economies of scale, the PSF CLOUD service provides a level of security, resilience and continuity that is beyond the reach of most organisations. It provides a secure, online backup solution meaning that even in the event of a complete loss of site, your data is safe.
The PS Financials Consultancy Team are there to provide in-depth knowledge of the PS Financials application and evaluate your business processes against the standard functionality.
It is important if using an external consultant, that they have attended the advanced training courses and are fully accredited by PS Financials. All PS Financials consultants are fully accredited, which provides them with in-depth knowledge of the latest capabilities of the PS Financials application.
The service provides you with an ability to define the PS Financials Premium Managed Service that is best suited to your business. This can vary from scheduled technical audit, through quarterly upgrade services to full daily systems administration with an on-call reactive service to augment your own IT and financial management teams.
In essence the service provides a combination of expert PSF System Administrator and Application Consulting skills which you can access quickly and easily.
The service removes the cost and complexity of employing your own PSF experts, saving you the worry of recruiting and retaining staff, and the risks of holiday and illness cover.
These services include:
PS Financials Training Department provide a range of standard courses which can be delivered as part of an implementation or upgrade, or can be used for training of new members of your own team or refresher training. In addition, we provide bespoke training sessions tailored to specific customer requirements and content.
Training can take place on your site or at one of our three training centres in Peterborough, Sheffield or London.
We offer both public and private courses to suit your requirements and training budget.