Support & Maintenance

PS Financials has a very small support department as it receives less than 2 calls per day that are not advice related. Out of all the support calls taken current measures show that 59% of time is spent on giving advice to customers, 39% of time working with customers to resolves errors generated by users (it does happen!) and only 2% of time is spent resolving software errors. Of these, 80% of all Support calls are resolved immediately or the same day.

We think these statistics are very good! And explains how we can have such a small and specialist support team.

Support and Maintenance is bought together as a package with PS Financials as we have a pioneering (but highly proven) philosophy of supplying all upgrades free of charge as part of the maintenance contract.

Reliability of the PS Financials software is therefore enhanced by only supporting one version of the product - offering upgrades free of charge in this way is in fact quite unique. But it is easy to see from the support statistics that it is an approach that works.